Cryp – Privacy Policy and Terms of Service

Cryp – Privacy Policy and Terms of Service

Effective Date: June 13, 2025 (Last Updated)

Welcome to Cryp, a financial technology mobile application operated by CRYPQUE IT SOLUTIONS L.L.C(“Crypque”, “we”, or “us”), located at No. 2201-2204, Court Tower, Business Bay, United Arab Emirates. Cryp provides cryptocurrency wallet and international remittance services to users in approved jurisdictions. This document contains two parts: our Privacy Policy and our Terms and Conditions. By downloading or using the Cryp app, you agree to both the Privacy Policy and the Terms outlined below. If you do not agree with any part of these terms or policies, please discontinue use of our services.

Privacy Policy

Our Privacy Policy explains what personal data we collect, how we use and protect it, and your rights regarding this data. We are committed to handling your personal information lawfully and transparently in accordance with applicable data protection regulations.

1. Information We Collect

Personal Identification Data: When you create an account or use Cryp, we collect information such as your full name, date of birth, nationality, contact information (email address, phone number), and government-issued identification details. This information is required for user registration and Know Your Customer (KYC)verification in compliance with Anti-Money Laundering (AML) laws. We enforce a strict 18+ age requirement, so you must be at least 18 years old to register and use our services. We do not knowingly collect data from anyone under 18 years of age (see Section 9 on Minors).
KYC and Verification Data: To comply with regulations, you may be asked to provide identity documents (e.g. passport or national ID), selfies or photographs for facial verification, and proof of address. We use third-party compliance providers such as Airopay to conduct identity verification, sanctions screening, and ongoing AML monitoring on our behalf. This means some of your personal data (like identification details or biometric data from your ID document) will be shared with these providers purely for verification and compliance purposes.
Financial and Transaction Data: When you use our crypto wallet and remittance features, we collect data about the transactions you perform. This includes details like cryptocurrency wallet addresses, transaction amounts, timestamps, recipient information (such as the recipient’s wallet address or account details), and any payment method information you link to the app. Note: Cryp’s services are focused on facilitating crypto payments and cross-border remittances; we do not offer investment or trading services, so we will never collect information related to speculative trading activities or investment portfolios.
Usage and Device Information: We automatically collect certain technical information when you use the Cryp app. This includes your device type, operating system, unique device identifiers, IP address, language preferences, and app version. We may also log usage data such as features accessed, pages or screens viewed, links clicked, and the dates/times of actions. This data helps us troubleshoot issues, enhance performance, and improve user experience. We may use mobile analytics tools or similar technologies (comparable to cookies on websites) to gather these details.
Location Data: For security and compliance (e.g. fraud prevention and region restrictions), we might collect or derive your general location from your device’s GPS (with your permission) or from your IP address. Cryp’s services are only offered in certain countries, and we may use location information to ensure you are in a supported region. We do not engage in continuous tracking; any location-related data is used strictly to comply with our geographic service restrictions or to alert you if you attempt to access the app from an unsupported jurisdiction.

2. How We Use Your Information

We use personal data collected from you for the following purposes:

Providing the Service: First and foremost, your data is used to create and manage your Cryp account and to deliver the crypto wallet and remittance services you request. For example, we use your information to process transactions, facilitate sending/receiving of cryptocurrency, and record your transaction history in the app. Without your personal and financial data, we cannot provide the core functionalities of Cryp.
Identity Verification and Compliance: We use the personal identification data and documents you provide to verify your identity and to fulfill legal obligations such as KYC and AML checks. This includes screening your information against sanction lists and other databases to prevent fraud, money laundering, or other illegal activities. Our third-party KYC/AML provider (e.g. Airopay) assists with this process; they use your information solely to help us confirm your identity and compliance status. By using Cryp, you acknowledge and consent that we will process your information for these verification purposes and may pause or restrict your access to certain features until identity verification is successfully completed.
Communications: We use contact information (email address and/or phone number) to communicate with you about your account and the services. This includes sending transaction alerts, verification codes, receipts, notifications of changes or updates to our terms/policies, and customer support responses. We may also send informational messages about new features or promotions related to Cryp. If we send marketing communications, we will do so in accordance with applicable law and provide you with the ability to opt out.
Improvement and Analytics: Usage and device data are utilized to understand how users interact with Cryp, so we can improve the app’s functionality and user interface. For instance, we analyze which features are most used, identify technical issues, and optimize performance. This processing is done on an aggregated or pseudonymized basis wherever possible. It is in our legitimate interest (and in the interest of our users) to continually enhance our services for a better user experience.
Security and Fraud Prevention: We may process personal data (including behavioral patterns and device identifiers) to monitor for suspicious activities, enforce our user eligibility rules, and protect the security of user accounts and the Cryp platform. This includes using automated systems that help detect potential fraud, hacking attempts, or other violations of our Terms. If we detect potential fraud or unauthorized use, we may use your information to investigate and mitigate the issue (for example, by contacting you or by preventing certain transactions temporarily). It is in both our interest and the general public’s interest to ensure Cryp is safe and secure for all users.
Legal Obligations: When necessary, we will use and retain your information to comply with legal and regulatory requirements. For example, transaction records and KYC data may be used to respond to lawful requests by government authorities or financial regulators, or to fulfill record-keeping requirements under applicable laws. We may also use your data to enforce our agreements (Terms of Service) or to resolve disputes, exercise or defend legal claims, and audit our compliance with regulations.

We will not use your personal information for any purpose that is incompatible with those described above without first obtaining your consent. In particular, we do not sell your personal data to third parties for their own marketing purposes, and we do not engage in any form of automated decision-making that produces legal or similarly significant effects on you without human review (except as part of fraud prevention or compliance verification, as described).

3. How We Share and Disclose Information

We value your privacy and only share personal data with third parties in limited situations, as outlined below:

Service Providers: We share information with trusted third-party service providers who perform functions necessary to operate Cryp and deliver our services. This includes providers of: identity verification and AML screening services (e.g. Airopay for KYC checks), payment processing and banking partners (to help execute remittances or crypto-fiat conversions, if applicable), cloud storage and hosting providers (for secure data storage and server infrastructure), and analytics or communication tool providers (to help us send notifications or analyze app performance). These service providers are contractually obligated to use your data only to provide services to us and not for their own purposes. They must process the data in compliance with our instructions and in line with this Privacy Policy.
Affiliates and Corporate Group: If Crypque IT Solutions L.L.C has affiliate companies or subsidiaries involved in operating the Cryp service, we may share your information within our corporate group on a need-to-know basis. Any affiliated entity will also be bound to protect your data under this Privacy Policy or similar internal policies. For example, if certain aspects of the service are handled by another company under common ownership with Crypque, your data might be processed by that affiliate solely to assist in providing the Cryp services.
Legal Compliance and Protection: We may disclose personal information to government authorities, regulators, courts, or law enforcement if required to do so by law or legal process. This includes responding to subpoenas, court orders, or official inquiries, and sharing information that is reasonably necessary to comply with anti-money laundering laws and other legal obligations. Additionally, if necessary, we may share information to investigate or protect against fraud, security threats, or other malicious activity, or to enforce our Terms and defend against legal claims. For example, if we suspect that a user is engaging in illegal activities on the platform, we may report relevant information to the appropriate authorities as required by law.
Business Transfers: In the event that Crypque IT Solutions L.L.C undergoes a business transaction such as a merger, acquisition, restructuring, or sale of assets, user information (including personal data) may be transferred to the successor entity or new owner as part of that transaction. If such a transfer occurs, we will ensure that your data remains subject to confidentiality commitments and, at a minimum, the same protections described in this Privacy Policy. We will also notify you (for example, via email or a notice in the app) of any change in data ownership or intended new uses of your personal information if different from those stated here.
With Your Consent: Apart from the cases above, we will ask for your consent before sharing your personal data with any third party for purposes not covered by this Privacy Policy. For instance, if we ever want to share your information with a partner for their own marketing, we would only do so if you expressly opt-in. (As of the effective date of this Policy, we have no such data sharing with third parties for their independent marketing or advertising).

Please note that when you use certain features in Cryp, you might be interacting with a third party. For example, if the app provides a link to connect your bank account or an external wallet, or if you access a third-party service through Cryp, those third parties may receive some of your information directly from you. In such cases, any information you provide to that third-party service is governed by their own privacy policy. We advise you to review the privacy policies of any external services you interact with through our app. That said, we strive to integrate only with reputable third parties and will not knowingly partner with any service that does not meet high data protection standards.

4. International Data Transfers

Cryp is operated from the United Arab Emirates, but the nature of our service and modern cloud infrastructure means your personal data may be transferred to and stored in multiple countries. This can include transferring data outside of your home country or outside the country where it was originally collected. For example, we may use cloud servers or service providers located in regions such as Europe, Asia, or North America. Our third-party partners and processors (like hosting services or KYC providers) might also process information on servers in various jurisdictions. By using Cryp, you understand and consent that your personal information may be transferred and stored internationally, including in countries that may not have the same level of data protection laws as your jurisdiction.

Whenever we transfer personal data across borders, we take appropriate measures to safeguard it. These measures may include: relying on countries deemed to have adequate data protection by relevant authorities, implementing standard contractual clauses (SCCs) or similar legal agreements to obligate recipients to protect your data, and conducting due diligence on our service providers’ security practices. Our aim is to ensure that your information remains protected to a standard that meets the requirements of applicable privacy laws, regardless of where it is processed.

If you are located in a region with data transfer restrictions (for instance, the European Economic Area), we will ensure that legal mechanisms are in place to legitimize the transfer of your data out of that region. You can contact us (see Section 11) for more information on the safeguards we have put in place for international data transfers.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. In practice, this means:

Account Information: We will keep your account-related information and profile data for as long as your Cryp account is active. If you decide to close your account, we will delete or anonymize your personal information within a reasonable time after account closure, except for data we are required to keep to meet legal or regulatory obligations.
KYC/AML Records: Financial regulations often mandate retention of certain records for a minimum period. For example, in compliance with AML laws, we may need to retain identity verification records, transaction histories, and related information for a number of years (commonly 5 years or more) after the end of the customer relationship or a particular transaction. We retain these records strictly for compliance reasons and limit access to them.
Transaction Data: We retain transaction logs and details to provide you with a transaction history and for auditing and dispute resolution purposes. Even if you delete the app or close your account, some transaction data may remain in our backups or archives to the extent required by law or for legitimate business interests such as fraud prevention.
Communications: If you contacted support or we sent you communications, we may retain those communications as long as necessary to address your inquiry and for our internal service quality improvements. Where possible, we will delete or anonymize support tickets and chat logs after a certain period if they are no longer needed.

Once the retention period expires or the purpose for processing your data is fulfilled, we will either securely delete your personal data or anonymize it (so that it can no longer be associated with you). If deletion or anonymization is not immediately feasible (for example, because data is stored in backups), we will isolate the data and protect it from further use until deletion is possible.

6. Data Security

We take the security of your personal data seriously and implement robust measures to protect it. These measures include:

Encryption: Sensitive data (such as passwords, and certain personal details) is encrypted in transit and at rest. We use industry-standard encryption protocols (like TLS for data in transit) to prevent interception of data as it travels over networks.
Secure Storage: Personal data is stored on secure servers that employ firewall protection, intrusion detection systems, and other advanced security technologies. Access to these servers is restricted to authorized personnel only, and we regularly update and patch our systems to address security vulnerabilities.
Access Controls: Within our organization, we limit access to personal data to employees and contractors who needthat information to process it (for example, support staff who assist users, or compliance officers who review KYC documents). Those who have access are subject to strict confidentiality obligations. We also ensure our third-party service providers are bound by similar confidentiality and security standards.
Monitoring and Testing: We monitor our systems for possible vulnerabilities and attacks. Regular security audits, vulnerability assessments, and penetration testing are conducted to evaluate the strength of our security posture. We also maintain an incident response plan for handling any security breaches swiftly and effectively.

While we strive to protect your data, it’s important to note that no method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security of your information. In the event of a data breach or any unauthorized access to personal data, we will notify affected users and the relevant authorities as required by law, and we will take all feasible steps to mitigate the breach and prevent future occurrences.

User Responsibility: You also play a role in keeping your data safe. Please use a strong, unique password for your Cryp account and do not share it with others. Be cautious of phishing attempts or any communications that appear suspicious. Cryp will never ask you for your password via email or phone. If you suspect any unauthorized access to your account, please inform us immediately at cryp@crypqueitsolution.com so we can help secure your account.

7. Your Rights and Choices

Depending on your jurisdiction and applicable privacy laws, you may have certain rights regarding your personal data. We are committed to honoring applicable rights, which may include:

Access and Correction: You have the right to request access to the personal information we hold about you and to receive information about how we process it. You also have the right to request correction of any inaccurate or incomplete personal data. Most basic account information can be reviewed and updated directly through the Cryp app (for example, in your profile settings). For any information not editable through the app, you may contact us to make a correction request.
Data Deletion: You can request that we delete your personal data. Upon such request, we will erase or anonymize personal information that we are not legally required or otherwise permitted to retain. Please note that due to legal requirements, we cannot immediately delete all data in every circumstance. For example, as noted, we may need to retain certain transaction or KYC records for a defined retention period by law. If that is the case, we will inform you about the data we must keep and for how long, and ensure it is securely stored and isolated from routine use.
Objection to Processing: You have the right to object to certain processing of your data, such as for direct marketing purposes or when we process data based on our legitimate interests. In such cases, we will evaluate your objection and comply unless we have compelling legitimate grounds that override your interests or if the data is needed for legal claims. For marketing emails, you can always opt out by using the “unsubscribe” link within the email or adjusting your notification settings in the app.
Data Portability: To the extent provided by law, you may request a copy of certain personal data in a commonly used, machine-readable format. This right typically applies to data you provided to us and that we process by automated means based on your consent or a contract (for example, basic account information). We will provide this data to you or, if technically feasible, to a third party you designate, upon your request.
Withdraw Consent: If we are processing any of your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, and it may impact our ability to continue providing you with certain services. For instance, if you consented to a special optional feature that uses your data, revoking consent might disable that feature.

To exercise any of your rights, please contact us at cryp@crypqueitsolution.com with your specific request. We may need to verify your identity before fulfilling the request (for example, by asking you to confirm details we already have on file) to ensure we do not disclose data to the wrong person. We will respond to legitimate requests within the timeframe required by law (typically within 30 days for many jurisdictions) and will let you know if we need additional time. If we cannot fulfill your request (due to legal obligations or other reasons), we will provide an explanation.

Please note that these rights are not absolute and may vary based on the laws applicable to you. For example, users in the European Union, United Kingdom, or other regions with comprehensive data protection laws will have all of the above rights and possibly more, whereas users in other jurisdictions may have a different scope of rights. We will, however, endeavor to honor any reasonable request to the extent possible, in the spirit of transparency and fairness.

8. Children’s Privacy

Our services are not intended for children or minors under the age of 18. We do not knowingly solicit or collect personal information from individuals younger than 18 years. In fact, our Terms of Service explicitly prohibit anyone under 18 from registering or using Cryp. This age restriction is in line with regulatory requirements, as most financial and crypto services (especially in the UAE) do not allow minors to participate.

If you are under 18, you must not use the Cryp app or submit any personal information to us. If we learn that we have inadvertently collected personal data from a person under 18, we will promptly take steps to delete such information from our records and, if necessary, terminate the associated account.

For parents or guardians: if you become aware that your child (under 18) has created an account or otherwise provided us with personal data, please contact us immediately at cryp@crypqueitsolution.com. We will work with you to remove the data and ensure the account is closed, as protecting children’s privacy is of utmost importance.

9. Updates to this Privacy Policy

We may revise or update this Privacy Policy from time to time in response to evolving legal requirements, our changing business practices, or improvements in our services. When we make changes, we will update the “Last Updated” date at the top of this Policy. If the changes are significant, we will provide a more prominent notice — for example, by posting a notice within the app or sending you an email notification. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

Your continued use of Cryp after any updates to this Privacy Policy constitutes your acceptance of the changes, to the extent permitted by law. If you do not agree with any updated terms, you should stop using the app and may close your account. We will always provide you the option to stop using the service if you do not agree with the changes. For any material changes that involve new purposes for processing, we will seek your consent when required.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please feel free to contact us:

CRYPQUE IT SOLUTIONS L.L.C
No. 2201-2204, Court Tower, Business Bay, Dubai, United Arab Emirates.
Email: cryp@crypqueitsolution.com

We will do our best to address your inquiry promptly and resolve any issues to your satisfaction. If you are not satisfied with our response and you are in a jurisdiction with a data protection authority, you may have the right to lodge a complaint with that authority (for example, in the EU you can contact your local Data Protection Supervisory Authority).

Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the Cryp mobile application and related services (“Service”). By creating an account or otherwise using Cryp, you (“User” or “you”) agree to be bound by these Terms, as well as our Privacy Policy (above). Please read these Terms carefully. If you do not agree with any part of these Terms, do not use the Cryp app or services.

1. Acceptance of Agreement

This is a legally binding agreement between you and CRYPQUE IT SOLUTIONS L.L.C (“the Company”, “we”, or “us”), the operator of Cryp. By downloading, installing, or using Cryp, you confirm that you have read and understood these Terms and agree to abide by them. You also acknowledge that you have read our Privacy Policy and consent to the practices described therein regarding your data. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

We may update or modify these Terms from time to time. If we make material changes, we will notify you by posting the revised Terms in the app or through other communication methods. The updated Terms will have a new effective date. By continuing to use the Service after changes to the Terms are posted, you accept and agree to the revised Terms. If you do not agree to a change, you must stop using Cryp and, if applicable, cancel your account. We reserve the right to change or discontinue any aspect of the Service at any time, without liability, as long as we comply with any notice obligations under law or these Terms.

2. Eligibility and User Requirements

Age Requirement: You must be at least 18 years old to create an account and use Cryp’s services. By registering, you represent and warrant that you are 18 or older. We do not allow minors to use this platform, and we may ask you to verify your age during the onboarding process. If we discover that an underage person has created an account by falsifying information, we will terminate the account immediately.

Legal Capacity: You must have the full legal capacity to enter into a contract in your jurisdiction. This means you are mentally competent and not otherwise disqualified from contracting (for example, you are not under guardianship due to mental incapacity). If you are using Cryp on behalf of a legal entity (such as a company), you further represent that the entity is duly organized and validly existing under applicable law, and that you have the authority to bind that entity to these Terms.

Residency and Location: Cryp’s services are currently offered only to users in specific approved countries. During registration, you must confirm that you are a resident of or located in one of the supported jurisdictions. We will publish the list of countries where Cryp operates (either in this document, on our website, or within the app). If you are located in or a citizen of any country not supported by us, you are not permitted to use the Service. In particular, we do not offer our services in regions where it would be illegal to do so or where we do not have the necessary regulatory approvals. This includes any countries under economic sanctions or embargoes as recognized by the United Arab Emirates, United Nations, United States, European Union or other applicable authorities. For example, if your jurisdiction is subject to comprehensive international sanctions (such as being on a U.N. or OFAC sanctions list), you are prohibited from using Cryp. We reserve the right to reject or terminate accounts of individuals in any location that is not supported or that becomes prohibited due to changes in law or policy.

KYC and Identity Verification: To use certain features of Cryp (and in any case, to increase your usage limits), you must satisfy our KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements. This means you agree to provide accurate, up-to-date personal information and documentation during sign-up and when prompted (such as your full name, address, date of birth, identification documents, etc.). You authorize us to verify the information you provide, which may include checking it against government databases or through third-party verification services. We may, directly or through our third-party provider (e.g. Airopay), perform checks to authenticate your identity and screen for fraud or AML concerns. If you do not pass our verification process, or if you fail to provide the requested information, we may refuse to open an account for you, or we may limit/suspend your use of the Service. All personal data collected for KYC/AML purposes will be handled as described in our Privacy Policy.

User Account: You are allowed to create only one account with Cryp for your personal use (unless explicitly permitted for separate business accounts or other arrangements). You agree not to misrepresent your identity or create an account for someone other than yourself. You also agree not to share your account with others or provide anyone else access to the Service using your credentials. Maintaining the confidentiality and security of your account login information (password, PIN, etc.) is your responsibility. If you suspect any unauthorized access to your account, you must notify us immediately. We are not liable for any loss or damage arising from someone else using your account due to your failure to keep your credentials secure.

We maintain absolute discretion to refuse registration or to close accounts, particularly if eligibility criteria are not met or if we suspect fraud or misuse. Even after you have an account, if we later determine that you no longer meet the above requirements (for example, you move to a non-supported country, or you provided false information, or you become subject to sanctions), we may suspend or terminate your access (see Section 12 on Termination).

By using Cryp, you represent and warrant that you meet all the eligibility criteria and user obligations outlined in these Terms. If at any time you no longer meet these requirements, you must stop using the Service.

3. Services Offered and Scope of Use

Crypto Wallet and Remittance Services: Cryp provides you with a digital platform to store, send, and receive supported cryptocurrencies, and to facilitate international remittance payments using crypto assets. In practical terms, the app allows users to hold cryptocurrency in an in-app wallet and to transfer value to other users or recipients in different countries, where such transfers may be converted to local currency through our partners. The focus of Cryp is on utility-driven crypto payments and cross-border remittances that leverage blockchain technology for fast and cost-effective transactions.

No Investment or Trading Features: We do not offer any investment, brokerage, or speculative trading services on Cryp. This means:

There is no cryptocurrency exchange service within the app for actively trading one crypto for another for profit (beyond basic conversion necessary for remittance, if applicable).
We do not support margin trading, futures, options, or any leveraged products.
We do not provide any marketplace for buying/selling crypto as an investment, nor any advisory services on crypto investments.

Cryp is not a platform for crypto speculation; it is a payments/remittance utility. The absence of trading features is intentional and should be clearly understood by users. We are not a licensed crypto exchange or broker, and we do not facilitate investments. By using Cryp, you acknowledge that any crypto you use within the app is for payment or transfer purposes, not for trading or investment through our platform. If you are seeking to invest or speculate on cryptocurrency price fluctuations, you will need to use other platforms; such activities are outside the scope of Cryp’s services.

No Financial Advice: All information and content provided by Cryp (including any blog posts, help center articles, or customer support communications) are for general informational purposes only. Nothing we provide should be construed as financial, legal, or investment advice. We do not make recommendations or guarantees about the suitability or future value of any cryptocurrency or transaction. You are solely responsible for your decision to use crypto for remittances or payments. If you have doubts about whether dealing in cryptocurrency is appropriate for your situation, you should consult with a qualified financial advisor. We do not offer financial or investment advice, and any decision to transact in digital assets is made at your own discretion and risk.

Supported Assets and Limits: Cryp may support only certain cryptocurrencies and impose limits on transactions (such as minimum/maximum transfer amounts or daily volume limits). We will make available information on which cryptocurrencies are supported and any applicable limits or fees (for example, within the app’s interface or our FAQ). These supported assets and limits may change from time to time. We reserve the right to add or remove support for any particular digital asset or to adjust limits as needed for business or compliance reasons. We are not liable for any losses or inconvenience caused by an asset being deprecated or a limit being modified; however, if we remove support for an asset you hold, we will typically provide you an opportunity to withdraw or convert those holdings.

Technology Basis; User Responsibility: Cryp operates by interfacing with cryptocurrency networks (blockchains) and possibly traditional banking or payment networks via partners for remittances. When you initiate a crypto transaction, we will attempt to process it promptly, but you acknowledge that the actual transfer of cryptocurrency is dependent on the underlying blockchain, which is outside our control. Blockchain transactions may be irreversible, and if you send to an incorrect address, we may not be able to recover the funds. You are solely responsible for ensuring that all transaction details (such as recipient addresses and amounts) are correct before confirming a transfer. We will not be liable for losses due to user errors (e.g. typos in wallet addresses) or issues inherent to blockchain networks (like congestion, high fees, or network outages).

Furthermore, using Cryp’s services implies that you accept the risks associated with cryptocurrency, including but not limited to: price volatility, potential regulatory changes, technological vulnerabilities, and cyber threats. The value of digital assets can fluctuate dramatically over time. You should only transact with amounts you are willing to risk. We do not guarantee any particular outcome or value retention; the value of your crypto holdings and transfers is subject to market forces outside of Cryp’s control. By using our Service, you understand and agree to bear these risks.

4. User Obligations and Prohibited Uses

When using Cryp, you agree to comply with all applicable laws and regulations. You further agree to use the Service only for legitimate, lawful purposes. Prohibited activities include, but are not limited to, the following:

Illegal Activities: You must not use Cryp to conduct or facilitate any unlawful activities. This includes (but is not limited to) money laundering, terrorist financing, sanctions violations, fraud, gambling operations that are illegal, the sale or purchase of illegal goods or services, or any activity that would violate any law or regulation. You may not use our Service if such use would violate any economic sanctions or trade embargoes, such as those administered by the UAE, United Nations, U.S. OFAC, EU or other relevant authorities.
Unauthorized Financial Activities: You should not use Cryp in any manner that resembles providing unauthorized financial services. For example, you may not act as an unlicensed money transmitter or payment intermediary using your Cryp account (i.e., you should not accept funds from others to send through your account as a business). You also may not use the app to facilitate any type of pyramid scheme, Ponzi scheme, or fraudulent investment program.
Impersonation and False Information: You must provide truthful information. Do not impersonate any person or entity, or falsely claim an affiliation, or misrepresent the source or identity related to any transaction. You should not attempt to hide your identity or create multiple accounts for deceitful purposes. If any of your information changes (e.g., you move to a new country or your legal name changes), you agree to update your account promptly with accurate information.
Security Violations: You shall not violate or attempt to violate the security of Cryp or interfere with its normal operations. This includes not attempting to probe, scan, or test the vulnerability of our systems or networks without authorization, and not attempting to breach authentication measures. You must not transmit any viruses, malware, or any other harmful code into the app or through any transactions. Additionally, automated access (such as using bots or scripts to interact with the Service) is not allowed unless expressly permitted by us.
Abusive Behavior: You must not use the Service to harass, abuse, or harm other users or our staff. Any form of hate speech, discrimination, or threatening behavior towards others via the platform is strictly prohibited. Similarly, you should not use Cryp to distribute any content that is unlawful, defamatory, obscene, or otherwise objectionable.
Intellectual Property Infringement: You may not use Cryp to infringe upon the intellectual property rights of others. This means you shouldn’t share or transact using content that you do not have the right to use. (While Cryp is mainly a payment service, this clause is a general compliance requirement.)

We reserve the right to monitor for violations of these rules, and to investigate any conduct that appears to violate these Terms or harm the platform or other users. Enforcement actions may include, without limitation: suspending or terminating your account, freezing funds, reporting you to law enforcement or regulatory authorities, and/or taking legal action against you to recover any damages caused by your violation.

Furthermore, you agree to comply with any requests we make if we detect suspicious activity. For instance, we may ask you for more information or documentation if your usage patterns trigger an AML alert. Failing to cooperate with such requests can be grounds for account suspension.

User Due Diligence: You are expected to exercise caution and common sense when using Cryp. Only send money to people you know and trust. Be wary of scams – if something seems too good to be true (for example, promises of high returns in exchange for sending crypto), it likely is. We urge users to educate themselves about common cryptocurrency scams and fraud tactics. Cryp will never ask you for your password or private keys, nor will we ever ask you to send funds to an address outside the app for “account verification” or similar reasons. If you receive any communication that you suspect is fraudulent, please contact our support.

By adhering to these rules and obligations, you help us maintain a secure and trustworthy platform for everyone.

5. Fees and Charges

Using Cryp’s services may incur certain fees, which will be clearly disclosed to you. We strive to be transparent with any charges:

Transaction Fees: We may charge a service fee for certain transactions, such as sending a remittance or converting currency. Any applicable fee (and the currency it’s charged in) will be shown to you in the app at the time you authorize the transaction. For example, if there is a percentage fee or a flat fee for sending money, the app will display the amount before you confirm the send. By confirming the transaction, you agree to pay the shown fee. Fees may vary depending on factors like the destination country, transaction amount, or current network costs.
Network Fees: When transacting on a cryptocurrency blockchain (for example, transferring Bitcoin or Ethereum), there might be network or “miner” fees required to process the transaction. Cryp may pass these network fees on to you at cost, or include them in the overall fee displayed. In some cases, we might sponsor or cover certain network fees as part of our service. The app will either incorporate network fees into the total shown or explicitly list them. You acknowledge that network fees can fluctuate based on blockchain conditions and are beyond Cryp’s control.
Currency Exchange Rates: If Cryp facilitates currency conversion (for example, converting crypto to fiat for payout to a recipient), we will use an exchange rate which will be disclosed to you. That exchange rate may include a small spread or margin that Cryp or its partners earn. We do not offer investment exchange services, but purely for remittance conversion, note that exchange rates are subject to market supply and demand. The rate applicable to your transaction will be provided for your acceptance before you proceed.
Subscription or Maintenance Fees: Currently, Cryp does not charge any sign-up fee or monthly subscription fee for using the basic wallet and remittance features. Should we introduce any account maintenance fees or premium service fees in the future, we will inform you in advance and update these Terms accordingly.
Third-Party Fees: Cryp is not responsible for any fees that might be charged by third parties in connection with your use of the Service. For instance, your bank or credit card issuer might levy charges if you fund a Cryp transaction using their card (some banks treat cryptocurrency purchases as cash advances, which could carry additional fees). Similarly, if a recipient’s bank charges them a fee to receive a transfer, that’s outside of our control. You should be aware of such potential external fees. We will do our best to warn you of common fees (like telling you if card issuers might charge cash advance fees), but ultimately you are responsible for fees charged by external financial institutions or networks.

All fees charged by Cryp are non-refundable unless otherwise stated or required by law. If a transaction fails or is cancelled, we will typically refund any fee that was charged for that transaction (unless the failure was due to a violation of these Terms or law on your part, in which case fees might be non-refundable to cover costs incurred).

We reserve the right to change our fee structure or rates. If we do so, we will update the fee information in the app and possibly these Terms. Fee changes will not apply retroactively to transactions already executed, but they will apply to future transactions. Always review the latest fee information before initiating a transaction.

6. Third-Party Services and Content

Cryp may integrate or provide links to third-party services as part of offering our functionalities. By using Cryp, you acknowledge and agree to the following in regard to third-party services:

KYC/AML Service Provider: As mentioned, we use a third-party provider (such as Airopay) to conduct identity verifications and compliance screenings. When you submit your personal information and documents for verification, this data is shared with the provider for the sole purpose of identity verification and fraud prevention. While we have performed due diligence on our provider and have agreements in place to protect your data, the actual verification process may involve the provider’s technology (for example, scanning your ID for authenticity or comparing your selfie to your ID photo). By agreeing to these Terms, you also agree to Airopay’s terms and conditions insofar as they apply to the handling of your information for KYC/AML checks (we will provide a link to their terms or privacy notice within the app during onboarding). We do not bear responsibility for any direct issues on the provider’s side (such as their system outages), but we will work with you to resolve any verification-related problems to the best of our ability.
Payment or Payout Partners: For delivering remittances to recipients, we may rely on banking or payout partners in various countries. These could be banks, cash pickup agents, mobile money operators, or other licensed financial institutions. When you send a remittance, you understand that the final delivery might be carried out by such a partner. Any issues or delays on the recipient’s end might involve that partner. We will assist in liaising with the partner, but some aspects (like a recipient’s experience at a cash pickup location) are outside of our direct control. Nonetheless, we expect our partners to uphold high service standards, and we welcome feedback on their performance.
External Links: The Cryp app or our website might include links to third-party websites or resources (for example, a link to our company’s social media page, or an FAQ hosted elsewhere). These links are provided for convenience only. We do not endorse and are not responsible for the content, products, or services on third-party sites. If you navigate to an external site, you do so at your own risk and should review that site’s own terms and policies.
Third-Party Content in App: Any content not authored by Crypque that appears within the app (for example, exchange rate data from a third-party source, or informational text provided by a third-party integration) is provided “as is” for your convenience. We do not guarantee the accuracy or timeliness of third-party content. If any third-party content or service fails or is inaccurate, Cryp will not be directly liable for any resulting damages, though we will attempt to correct or replace problematic integrations as we become aware of them.
No Third-Party Beneficiaries: These Terms govern the relationship between you and us. Other than our affiliates or permitted assignees, no other person or entity shall be deemed a third-party beneficiary of these Terms. That includes our service providers—while you may be subject to their terms by using their services via Cryp, those providers do not have rights under this agreement against you, nor do you have rights against them under this agreement (your rights are directly with us, and separately with those providers via their terms).

It’s important to use common sense when dealing with any third-party services. While we aim to partner only with reputable and compliant services, we cannot make guarantees on their behalf. Should you encounter any issue with a third-party service integrated with Cryp, please contact our support and we will do what we can to assist or provide guidance.

7. Intellectual Property

All content and materials in the Cryp app and related websites – including but not limited to software, logos, trademarks, text, images, graphics, and the overall look and feel of the app – are the intellectual property of Crypque IT Solutions L.L.C or its licensors. These are protected by copyright, trademark, and other applicable intellectual property laws.

License to You: Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to use the Cryp app and its content for your personal, lawful use. This license is for the sole purpose of enabling you to use and enjoy the benefit of Cryp’s services as intended, in accordance with these Terms. You are not granted any ownership of the app or any intellectual property rights by using the service; we are only granting you permission to use the app in line with these Terms.
Restrictions: You agree not to do (or attempt to do) any of the following:

Copy, modify, distribute, create derivative works of, or publicly display any part of Cryp’s software or content without our prior written consent.
Reverse engineer, decompile, or extract the source code of the software, except to the extent that such restriction is expressly prohibited by law.
Use any of Cryp’s trademarks, logos, or branding without our permission. This means you cannot, for example, use “Cryp” or our logo in the name of another product or service, or imply any endorsement by or affiliation with us without authorization.
Remove or obscure any copyright, trademark, or other proprietary notices contained in the app or any content we provide.

User Content: If you submit any content to us (for example, feedback, suggestions, or other communications), you grant us a royalty-free, worldwide, sublicensable license to use, copy, modify, and publish that content for the purpose of improving our services or marketing (in the case of testimonials, etc.), subject to our Privacy Policy. We will not use your personal information or name without consent, but for any feedback you provide, we can use the ideas without compensating you. Please do not send us any ideas or materials that you consider confidential or proprietary; if you do, we are not obligated to keep them confidential.

All rights not expressly granted to you in these Terms are reserved by Crypque and its licensors. Unauthorized use of any Cryp intellectual property is a violation of these Terms and may also violate applicable law. We will enforce our intellectual property rights to the full extent of the law.

8. Disclaimer of Warranties

Cryp is provided on an “as is” and “as available” basis. While we strive to offer the best possible service, we cannot guarantee that the Service will be flawless or always available. To the maximum extent permitted by law, Crypque IT Solutions L.L.C disclaims all warranties and representations (whether express, implied, or statutory) regarding the Service, including but not limited to:

Availability and Reliability: We do not warrant that the Cryp app will be available 100% of the time, or that it will be free of delays, interruptions, errors, or omissions. Cryptocurrency networks and internet services can be unpredictable, and downtime or technical issues may occur. You assume the risk of any such downtime or interruption.
Performance and Accuracy: We make no guarantee that the data or information provided through the Service (such as exchange rates, transaction confirmations, or balance information) is always accurate, current, or error-free. There can be delays or inaccuracies in information due to technical reasons or information sourced from third parties.
Quality and Fitness: We disclaim any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. For example, we do not guarantee that using Cryp will meet all your specific needs, or that the service is suitable for any particular purpose you have (outside of what is described). It’s your responsibility to determine if Cryp meets your requirements.
Security: While we implement security measures as described, we do not warrant that the Service is immune to all forms of attack or unauthorized access. Crypque shall not be responsible for breaches that occur despite reasonable safeguards. (However, note that we do take security very seriously and, as stated, will notify users in the event of any data breach as required by law.)
No Warranty of Value: We expressly do not guarantee any outcome in terms of the value of cryptocurrency. The use of digital assets carries inherent risk; their value can go up or down unpredictably. Cryp’s role is to facilitate transactions, not to ensure value or protect against market volatility. You bear full responsibility for any financial losses or gains resulting from your use of crypto through Cryp.

You understand that use of the Service is at your own risk. Any material or data downloaded or obtained through Cryp is accessed at your discretion and risk; you are solely responsible for any damage to your device or loss of data that results.

If your jurisdiction does not allow the exclusion of certain warranties, some of the above exclusions may not apply to you. In such cases, any warranties required by law are limited to the shortest period and fullest extent permitted.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Crypque IT Solutions L.L.C and its officers, directors, employees, and agents shall not be liable for:

Indirect or Consequential Damages: Any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, loss of data, loss of business, goodwill, or other intangible losses, arising out of or in connection with your use of (or inability to use) Cryp, even if we have been advised of the possibility of such damages. This limitation applies whether the claim is based in contract, tort (including negligence), strict liability, or any other legal theory.
Specific Transaction Losses: We shall not be liable for any loss resulting from:

User mistakes (e.g., sending cryptocurrency to the wrong address, or losing access to your account due to device or credential issues).
Unpermitted access to your account that occurs due to your failure to safeguard your login credentials.
Any interruption or cessation of transmission to or from our Service, or any delays or failures in processing a transaction that are not entirely within our control (for instance, issues with the blockchain network or banking system).
Crypto market fluctuations or changes in value of assets. As noted, the market for digital assets is volatile and you use the Service with that understanding; we are not liable for any changes in the exchange rate or value of any cryptocurrency.
Acts of third parties, including third-party fraud or misconduct not under Crypque’s direct control.

Regulatory or Legal Events: Crypque will not be liable for any losses or damages resulting from compliance with laws, regulations, or regulatory orders. For example, if we are required by law to freeze an account or a transaction (due to a court order or enforcement action), we will not be liable for any resulting inconvenience or loss of use of funds during the freeze. Similarly, if a change in law or regulation means we have to change or stop part of our Service, we will not be liable for impacts that are beyond issuing any refunds that may be legally required.

In any scenario where the above exclusions of liability are held unenforceable or do not fully apply, the total liability of Crypque (and its affiliates and agents) to you for all claims arising from or related to your use of the Service shall be limited to the amount of fees you paid to Crypque for using the Service in the three (3) months immediately preceding the event giving rise to the claim. If you have paid no fees (for example, if all your transactions were free or you haven’t transacted in that period), our liability to you shall be limited to a maximum of $100 (or equivalent in local currency). This limitation is cumulative and not per-incident; multiple claims will not enlarge this cap.

Exception: Nothing in these Terms shall operate to limit or exclude our liability for gross negligence, willful misconduct, or fraud, or for any liability which cannot be excluded or limited under applicable law (for example, certain consumer protection laws may provide for non-excludable warranties or remedies). However, to the extent the law allows, our liability in such cases will be limited to the fullest extent permitted.

By using Cryp, you understand and agree that these limitations of liability are a fundamental part of the agreement between you and us, and that without these limitations, the terms and fees for the Service would be different.

10. Indemnification

You agree to indemnify, defend, and hold harmless CRYPQUE IT SOLUTIONS L.L.C and its affiliates, and each of their respective officers, directors, employees, agents, and representatives (collectively, the “Crypque Parties”), from and against any and all claims, losses, liabilities, damages, expenses, and costs (including reasonable attorneys’ fees) arising out of or related to:

Your breach of these Terms: If you violate any provision of this agreement (for example, engaging in a prohibited use, or failing to fulfill an obligation like providing truthful information), and that causes us to suffer a loss or face a claim from a third party, you will indemnify us for that.
Your violation of any law or regulation: This includes any fines or penalties imposed by regulators due to your actions (for instance, if you use Cryp in a way that violates sanctions laws and causes regulatory scrutiny on us).
Your infringement of third-party rights: If content or data you provide to us (or actions you take using the Service) infringe someone else’s intellectual property or privacy rights, and that third party brings a claim against us, you will cover the costs.
Your misconduct or negligence: Any fraudulent, intentional or negligent acts by you that result in harm to us or others. For example, if you knowingly or through gross negligence allow someone unauthorized to use your account and that leads to a legal claim, you would indemnify the Crypque Parties.

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (at your expense), and you agree to cooperate with our defense of such claims. You may not settle any such claim in a manner that imposes any obligation or liability on Crypque without our prior written consent.

This indemnity obligation will survive any termination or expiration of your relationship with Cryp (meaning even after you stop using the Service or close your account, you remain responsible for indemnifying us for claims related to your use during the period when the Terms applied).

11. Termination and Suspension

Voluntary Termination by You: You are free to stop using Cryp at any time. If you wish to delete your account, you may do so through the app (if the feature is provided) or by contacting our support at cryp@crypqueitsolution.com with a request to close your account. We may need to verify your identity before closing the account. Note that, even after an account deletion, certain data may be retained as described in our Privacy Policy (see Data Retention) for legal compliance.

Termination or Suspension by Us: We reserve the right to suspend, restrict, or terminate your access to the Service (including blocking your account and freezing any associated funds or assets) at our sole discretion, with or without prior notice, if we believe that:

You have violated any of the provisions of these Terms or have engaged in any unlawful or improper use of the Service.
You pose an unacceptable fraud or compliance risk to us (for example, if you fail KYC verification, or if our systems detect activity that could be illicit or high-risk).
We are requested or directed to do so by any law enforcement, regulatory authority, or court order, or we are otherwise required by law to terminate or suspend your use.
An unexpected technical or security issue arises, and suspension is needed to protect the integrity of the platform or the security of user accounts.
Continuing to provide services to you would be impractical or would expose us to legal liability (for example, if laws change making it illegal to serve you, or if you become a sanctioned individual).

In many cases (except egregious or legally compelled ones), we will attempt to provide notice of suspension/termination, either before or promptly after such action, along with instructions on how to withdraw any remaining funds (unless prohibited by law or regulatory policy to release them). If your account is terminated due to wrongdoing, you may forfeit any rights to receive a refund of fees, and we may pursue further legal action or report to authorities if appropriate.

Effect of Termination: Upon termination of your account for any reason:

You must immediately discontinue any use of the Cryp app and remove it from your devices.
Any pending transactions we can cancel will be cancelled (though if a transaction has already been executed on the blockchain or through a remittance partner, it may be completed).
We will provide you with an opportunity to withdraw any cryptocurrency balance you might have in your Cryp wallet, unless prohibited. In some cases, if regulations require (like if your account was used for illegal activity), funds may be seized or held until clearance by authorities.
Sections of these Terms that by their nature should survive termination (such as Indemnification, Limitation of Liability, Dispute Resolution, etc.) will survive.

Termination of your account or access does not relieve you of any obligations incurred prior to termination. For example, you will still be responsible for settling any fees owed or any negative balances if applicable. If there are any ongoing investigations or disputes at the time of termination, we reserve the right to retain necessary information and to cooperate with authorities or parties to resolve the issues.

12. Governing Law and Dispute Resolution

These Terms, and any disputes arising out of or relating to these Terms or your use of Cryp, shall be governed by and construed in accordance with the laws of the United Arab Emirates (UAE), without regard to its conflict of law principles. By using Cryp, you agree that any dispute or claim arising between you and Crypque that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the courts of the UAE.

If you are using the Service from outside the UAE, please be aware that you are still ultimately agreeing to UAE law governing your use and to the jurisdiction of UAE courts for dispute resolution. You should also comply with any local laws in your country of residence that may apply to your use of Cryp, but the agreement between you and Crypque remains subject to UAE law.

Where permissible by law, before filing any lawsuit, you and we agree to attempt to resolve any dispute through good faith negotiations. You can contact us with your dispute at cryp@crypqueitsolution.com. If we cannot resolve the dispute informally within a reasonable time (say, 30 days), either party may proceed to seek formal legal remedy.

No Class Actions: To the extent allowed by applicable law, you and Crypque each agree that any claims or disputes will be resolved on an individual basis, and that you will not consolidate or pursue any claim as part of a class or representative action. (This means, for example, you cannot sue us as a plaintiff or class member in a class action, or have a dispute resolved through a class arbitration.)

Venue: If the courts of a specific Emirate are to be chosen, we designate the courts of Dubai, UAE (being the location of our principal office) as the venue for any litigation, unless another Emirate’s laws or courts must apply due to a specific statutory requirement.

13. Miscellaneous

Entire Agreement: These Terms (along with the Privacy Policy and any other policies or addenda that we reference herein) constitute the entire agreement between you and Crypque regarding the Cryp services. They supersede any prior agreements or communications between you and us, whether oral or written, regarding the subject matter hereof.
Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of the Terms shall remain in full force and effect. The invalid part shall be deemed modified to the least degree necessary to remedy the invalidity while retaining as much of the original intent as possible.
No Waiver: Our failure or delay in exercising any right, power, or privilege under these Terms shall not operate as a waiver of that right or provision. Similarly, a single or partial exercise of any right or remedy by us does not prevent further exercise of that or any other right or remedy. To be effective, any waiver of rights or provisions by Crypque must be in writing.
Assignment: You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to an affiliate or in connection with a merger, acquisition, sale of assets, or by operation of law. These Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.
Relationship of Parties: You and Crypque are independent contracting parties. These Terms do not create any agency, partnership, joint venture, or employment relationship between you and us. You have no authority to bind us in any respect, and we have no authority to bind you.
Headings: Section headings in these Terms are for convenience only and have no legal or contractual effect.
Force Majeure: Crypque shall not be liable for any delays or failure to perform resulting from causes outside its reasonable control, such as acts of God, natural disasters, power failures, war, acts of terrorism, cyber-attacks that are not preventable by reasonable measures, pandemics, labor disputes, or governmental demands or regulations. During such events, our obligations will be suspended to the extent necessary, and we will use reasonable efforts to mitigate the impact and resume performance.
Communications: You agree that we may communicate with you electronically (e.g., by email or through the app) regarding security, privacy, and administrative issues relating to your use of Cryp. You are responsible for keeping your contact information (especially your email) up to date so that you can receive communications from us. If you have any questions about these Terms, you may contact us at cryp@crypqueitsolution.com.

By using the Cryp app and services, you acknowledge that you have read, understood, and agree to all the above terms and conditions, as well as our Privacy Policy. Thank you for choosing Cryp for your crypto payment and remittance needs. We value your trust and are committed to providing a secure and compliant platform for your use.

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